Reopening FAQs

Which libraries are open?

All available libraries are now open for service including unlimited browsing, computer use, and seating.

Which locations are currently not available?

Flushing, Ozone Park, and Steinway are currently unavailable to open due to construction, needed repairs, or their temporary use for other purposes, for example, serving as vaccination sites for the City. They will open at a later date.

What are the requirements to visit a library location?

• All customers must wear a face mask when entering and inside the building.
• Do not enter the building if you have COVID-19 related symptoms such as fever, cough, chills, and shortness of breath, have tested positive for COVID-19 in the past 14 days, and/or have had close contact with someone with a confirmed or suspected COVID-19 case in the past 14 days.

What other measures are in place to keep everyone safe?

The Library is following the most up-to-date guidance from public health officials in order to ensure the safety of staff and customers. Health and safety practices and protocols to prevent the spread of COVID-19 will remain in effect as long as necessary.

• In the event an employee or other individual who has been on-site at a Library location has a reported confirmed or suspected case of COVID-19, the Library will respond immediately to prevent potential spreading according to the Library’s Infection Response Protocol.
• Our staff wear masks when interacting with the public.

How do I request books or other items to be held for pickup?

You may request materials on our website or mobile app, or by calling Telephone Reference at 718-990-0728 or 718-990-0714. You may also visit or call an open branch if you need additional assistance. 

How many days do I have to pick up items I have put on hold?

You have 7 days to pick up items.

Is there a fee for hold items that are not picked up?

No.

Will l have to pay a late fee for overdue materials?

Queens Public Library no longer charges late fines. For more information, visit queenslibrary.org/goodbye-late-fines.

What if my account is blocked due to unpaid fees?

Accounts will only be blocked if they have more than $50 of fees. For more information, visit queenslibrary.org/goodbye-late-fines.

Will the public computers be available?

Yes, public computers will be available and limited to a one hour session. Customers can bring their own laptops for use at the libraries. 

Will scan stations/multi-functional devices be available to the public?

Will there be programs, events, and classes?

There will be no on-site programs, events, or classes in the initial “To-Go” reopening stage or in Stage 2. We are working on plans to begin gradually restoring some indoor public programs and classes this summer. The Library will continue providing virtual programs and other online resources.

Will the meeting rooms or sitting areas in the branch be available?

Sitting areas in the branch are available. Meeting rooms are not available.

Will restrooms be available for the public?

Yes.

Will any locations accept book donations?

Yes, book donations will be accepted during library hours.

Will I be able to use the Library’s WiFi?

You can connect to WiFi service immediately outside of every QPL branch using your own device. Extended WiFi service up to 150 yards outside the branch is available at Arverne, Briarwood, Broad Channel, Elmhurst, Hunters Point, Kew Gardens Hills, Lefferts, Lefrak City, Long Island City, Peninsula, Poppenhusen, Queensboro Hill, Ridgewood, Rochdale Village, Rosedale, Seaside, South Hollis, South Ozone Park, Steinway, and Woodside. Enjoy using our WiFi inside the library on your own device starting July 6.

Is Ask-A-Librarian service available?

Ask-A-Librarian live chat and email reference are available Monday to Saturday, 10:00 a.m. to 7:45 p.m, and telephone reference will be available during the same hours.

How can I sign up for a library card?

Bring your photo ID and proof of your current address to an open location and show them to our staff at the counter. They will provide you with a card registration form and issue a new card to you. If you have an eCard already, it will make the process easier, since some of your information will already be in our system.

You can apply for an eCard online and gain access to all of our digital materials.

Where can I find QPL's reopening plan?

The plan is available here.